Super9new takes the protection of your personal data very seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Last updated: January 2026 | Applicable to all Malaysian members
Super9new is committed to protecting the privacy of every member on our platform. As an online entertainment platform operating exclusively for the Malaysian market, we understand how much your trust means to us when it comes to handling your personal information.
This Privacy Policy describes our practices regarding the collection, use, storage and protection of your personal data when you register and use super9new's services. It also outlines your rights under Malaysia's Personal Data Protection Act 2010 (PDPA) and how you can exercise them.
By registering a super9new account or continuing to use our platform after this Privacy Policy has been updated, you agree to the practices described in this document. If you do not agree, please stop using the platform and contact us to close your account.
Our Commitment: super9new will never sell, rent or disclose your personal data to any third party for marketing purposes without your explicit consent. This is our promise to every Malaysian member who trusts super9new.
Super9new collects your personal information through several different means as you interact with our platform. All data collection is carried out transparently and only for legitimate purposes.
When you register an account or use super9new's services, you may be asked to provide:
When you use the super9new platform, our systems automatically record the following technical information:
| Data Type | Example | Purpose |
|---|---|---|
| Device data | Device type, operating system, browser version | Display optimisation & security |
| Network data | IP address, ISP, state-level location | Geo-verification & fraud prevention |
| Activity data | Pages visited, games played, session duration | User experience improvement |
| Transaction data | Deposit amounts, withdrawals, betting history | Financial records & legal compliance |
| Cookie data | Language preference, login status, display settings | Personalising the user experience |
In certain circumstances, super9new may receive information about you from trusted third parties, such as identity verification service providers, licensed payment processors, and fraud prevention agencies operating in Malaysia. This information is used solely to verify your identity and prevent fraudulent activity.
Super9new uses your personal data responsibly and only for legitimate purposes relating to the operation of the platform. Below are the primary ways we use your information:
Marketing: super9new will only send you promotional communications if you have given explicit consent at the time of registration or thereafter. You may withdraw this consent at any time through your account settings or by contacting us.
Super9new does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. That said, there are specific circumstances where we may need to share your information with trusted third parties:
We share necessary data with third parties who help us operate the platform, including:
All third parties working with super9new are required to meet data protection standards equal to or higher than our own, and are strictly prohibited from using your data for any purpose beyond what has been specified.
Super9new may disclose your personal information to the relevant authorities when required to do so under Malaysian law, including in response to valid court orders, financial crime investigations, or directives from the Inland Revenue Board (LHDN) or Bank Negara Malaysia.
super9new has never sold and will never sell your personal data to advertising companies, data brokers, or any third party not directly involved in the operation of our platform. Any such offer claiming to be from super9new is fraudulent.
Super9new continuously invests in security infrastructure to ensure your personal data is protected at all times.
All personal data belonging to super9new members is stored in secure data centres. Sensitive financial information such as bank account details and e-wallet credentials is encrypted at rest and never stored in plain text. Access to sensitive data is restricted solely to super9new staff who require it to carry out their duties.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout active account period | Service operations |
| Financial transaction records | 7 years after transaction | Malaysian legal requirements |
| Security logs & IP | 2 years | Fraud prevention |
| KYC Documents | 5 years after account closure | AMLA & PDPA Compliance |
| Support communication data | 3 years | Customer service reference |
Super9new employs multiple layers of security to protect your data:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password and never sharing your login credentials with anyone.
Super9new uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the super9new platform and your overall gaming experience.
As a super9new member who is a Malaysian citizen or resident, you have certain rights under the Personal Data Protection Act 2010 (PDPA). super9new is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by email to support@super9new.net.
If any of your personal information is inaccurate or out of date, you have the right to request its correction without delay.
You may withdraw your consent to marketing communications at any time without affecting the lawfulness of any processing that took place beforehand.
You have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe our actions are not compliant with the PDPA.
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about data accuracy is being resolved.
You may request the deletion of your personal data, subject to record-keeping obligations required under Malaysian law.
To exercise any of the rights above, please contact our Data Privacy Officer at support@super9new.net by stating the right you wish to exercise and your account details. We will process your request within 21 business days.
Super9new's services are intended solely for individuals aged 18 and above. super9new does not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has registered on super9new are encouraged to contact us promptly at support@super9new.net.
super9new maintains a zero-tolerance policy against the use of our platform by underage individuals. Any account found to belong to a person under 18 will be suspended immediately and all balances will be forfeited.
Super9new reserves the right to update or amend this Privacy Policy from time to time in response to changes in legislation, industry practices, or our business operations. Any material changes will be communicated to you via your registered email or in-app notification at least 14 days before the changes take effect.
The "Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this page periodically. Continued use of the super9new platform following any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding super9new's Privacy Policy or how we handle your personal data, please reach out to our Data Privacy Officer:
If you are not satisfied with our response, you have the right to submit a complaint to Malaysia Department of Personal Data Protection (JPDP) which falls under the Malaysian Ministry of Communications and Digital.
Thank You for trusting super9new as your online entertainment platform. We value that trust and remain fully committed to protecting your privacy.
We don't just comply with the law — we go beyond the minimum requirements to ensure your privacy is genuinely protected.
All sensitive data — including your Touch 'n Go, DuitNow, and banking details — is protected with 256-bit SSL encryption, the same standard used by Maybank and CIMB.
Super9new is fully compliant with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance reviews conducted by qualified local legal experts.
We have never sold and will never sell your personal data to advertisers or third-party data brokers. Your information belongs to you — it is not a business asset of ours.
You have full control over your data — the right to access, correct, restrict, or request deletion of your personal information at any time.
In the event of any security incident involving your data, super9new is committed to notifying you within 72 hours, in line with international best practices.
The super9new platform undergoes regular penetration testing and security audits by independent cybersecurity firms to ensure our systems remain robust and up to date.
Your personal data is fully protected. Enjoy slots, live casino, Malaysia Super League football betting, and a wide range of other exciting games with complete peace of mind knowing your privacy is always safeguarded.