Super9new believes online entertainment should bring joy, not stress. This page outlines all the self-control tools, protection policies, and support resources we've made available exclusively for our Malaysia members, so you can play safely and responsibly at all times.
Responsible gaming means enjoying slots, live casino, Malaysia Super League football betting, badminton, e-sports, and more on super9new as a leisure activity — not as a source of income or an escape from everyday problems.
Super9new provides an online entertainment platform designed to deliver enjoyment to Malaysian members. We understand that the majority of our members play in a healthy and controlled manner. That said, we also recognise that a small number of users may struggle to manage their gambling habits. That is why we invest in tools and resources that empower every member to play within their own means and personal limits.
The responsible gaming principle at super9new is simple: play for fun, not to chase losses. Every game outcome is random and unpredictable, whether you're betting on an EPL match or spinning your favourite slots.
Always remember: Set your limits before you play. Think of the money spent on betting as an entertainment expense — just like buying a movie ticket or attending a concert. Once you reach your limit, stop calmly.
Problem gambling rarely happens overnight. It typically develops slowly and subtly. Super9new encourages every member to stay honest with themselves and watch out for the following signs:
If you recognise more than two or three of the signs above in yourself, we encourage you to make use of the self-control tools provided by super9new or reach out to the relevant helpline immediately. There's no shame in asking for help — it's a sign of strength.
Super9new offers a range of self-control tools that you can activate at any time through your account settings or by contacting our support team. All tools are designed to help you stay fully in control.
Set the maximum amount you can deposit into your super9new account within a chosen period. This limit takes effect immediately and can be reduced at any time.
Set a maximum loss limit for a given time period. Once this limit is reached, your account will be automatically restricted from placing new bets until the period ends.
Set a session time limit or enable periodic reminders. Super9new will notify you when your time limit is approaching so you can take a conscious break.
Need a short break? Activate a playing pause for anywhere between 24 hours and 6 weeks. During this period, you will not be able to log in or place any bets on super9new.
You can opt out of all promotional emails, SMS, and notifications from super9new at any time through your account settings or by contacting our support team.
Review all your betting, deposit, and withdrawal records at any time. Full transparency helps you make smarter decisions about your playing habits.
To activate any of the responsible gambling tools above, log in to your super9new account and go to the Account Settings > Responsible Controls, or contact our customer support at support@super9new.net. Requests will be processed within 24 hours.
One of the most effective ways to practise responsible gambling is to set clear financial limits before you start playing at super9new. Below are our recommended deposit limit guidelines, based on industry best practices:
Deposit limits can be reduced at any time with immediate effect. To increase a limit, however, super9new requires a 7-day waiting period to ensure the decision is made with careful consideration — not on impulse. Deposits on super9new can be made via Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, and ShopeePay, with a fast and secure process.
Self-exclusion is the most powerful control tool available at super9new. It allows you to block all access to your account for an extended period when you feel you need a complete break from betting.
Suitable for those who feel they need a longer break to rest and reorganise their personal finances.
For those seeking a longer-term commitment to pausing their gambling habits.
Permanent account closure for those who have decided to stop participating in online betting altogether.
During an active self-exclusion period, super9new will:
How to apply for self-exclusion: Contact us at support@super9new.net with the email subject "Self-Exclusion Request" and specify your preferred period. Requests will be processed within 24 hours and your account will be blocked immediately upon confirmation.
Super9new has a zero-tolerance policy towards the use of our platform by anyone under the age of 18. We carry out strict age verification during registration and on an ongoing basis throughout platform use.
If you share a device with children or underage family members, we recommend taking the following steps:
If you suspect your account is being accessed by a minor, or discover that a minor has registered an account on super9new, please contact us immediately at support@super9new.net. The account will be blocked and investigated without delay.
You don't have to face a gambling problem alone. super9new works closely with local support organisations and provides easy access to professional help for Malaysian members.
The Malaysian Institute on Alcohol Studies and Addiction (MIASA) provides free counselling and support services for problem gambling.
03-7957 2466A 24-hour national helpline connecting you with professional counsellors for a range of issues, including addiction.
15999JKM provides free counselling and guidance services across Malaysia for individuals and families affected by problem gambling.
03-8000 8000The super9new responsible support team is ready to assist you with responsible gambling tools, self-exclusion, and guidance on external support resources.
support@super9new.netAnswer these 4 quick questions to assess your gambling habits on super9new. It takes less than 2 minutes.
Super9new is more than just an entertainment platform — we're your responsible partner in every gaming session.
All members' personal and financial information is protected in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. Your data will not be shared with any third party without your consent.
All transactions are processed through recognised Malaysian payment channels — Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, and ShopeePay — with 256-bit SSL encryption.
Super9new follows internationally recognised responsible gambling guidelines and continuously updates our policies in line with best practices in the online entertainment industry.
The super9new support team is here for you at any time — whether for technical enquiries, activating responsible gambling tools, or guidance on external support resources.
Every bet, deposit, and withdrawal is recorded and can be reviewed at any time. We believe transparency is the foundation of a healthy relationship between a platform and its members.
Every new member registration requires a valid MyKad or Malaysian passport for verification. We have zero tolerance for any access attempts by individuals under the age of 18.
Follow these simple steps before starting each gaming session on super9new to ensure an enjoyable and controlled experience.
Decide how much you're comfortable spending on entertainment today before you log in. Think of it like a ticket price — that money is already "spent" before you start.
Log in to your super9new account settings and activate a daily or weekly deposit limit based on your personal budget. This ensures you never over-deposit, even in the heat of the moment.
Enable play time reminders so super9new can notify you when your session has reached the duration you set. Taking breaks is part of healthy gameplay.
Take 5 minutes each week to review your account activity report on super9new. Track your playing patterns and adjust your limits as needed to stay in control.
Register a super9new account today and enjoy slots, Live Casino, football, poker, and lottery entertainment on a platform that puts your safety and well-being first, every time.
For Malaysian citizens aged 18 and above only. Gambling beyond your means can lead to addiction.